TERMS & CONDITIONS

‍ ‍These Terms & Conditions apply to all wedding and celebration cakes supplied by MAZUR Cake Studio (“we”, “us”, “our”). “You” and “the Client” means the person named on the quotation, invoice or order confirmation. Where an order is placed by more than one person, all named clients shall be jointly responsible for the order. By paying a booking fee, deposit or other payment towards your order and/or confirming your order, you confirm that you have read, understood and accepted these Terms & Conditions. These Terms & Conditions should be read together with your quotation, invoice, order confirmation and the relevant booking process information provided on our website. Nothing in these Terms & Conditions affects any statutory rights that cannot lawfully be excluded or restricted.

1.ORDERS

Orders are accepted by email, through our enquiry process, by telephone or by any other booking method we make available. An enquiry or quotation does not secure a date. A booking is only secured once the required booking fee or deposit has been received and the booking has been confirmed by us. It is the Client’s responsibility to provide accurate information relating to the order, including the event date, venue, collection or delivery details, contact details, spellings, flavours, serving requirements, allergies and dietary requirements. Any important amendments to an order must be communicated to us in writing.

2. PRICE & QUOTATIONS

The price of your cake will be stated in your quotation or order confirmation. Unless specifically stated otherwise, the cake price relates to the cake itself and any elements expressly included in the quotation. Delivery, set-up, transport boxes and other additional services or items are charged separately where applicable. All quotations are valid for 30 days from the date issued unless another validity period is stated. We reserve the right to review a quotation after its validity period if ingredient, material, supplier or other relevant costs have changed.

3. PAYMENT

3.1 Wedding Cakes

A £100 non-refundable booking fee is required to reserve your wedding date in our diary. The booking fee is paid specifically for the reservation of the date and forms part of the final cake price. Following approval of the final design and quotation, a further payment of 40% of the final quoted cake price is required. The 40% deposit is non-refundable and is an advance payment towards the bespoke cake commission. It enables us to commence preparation and production work and to purchase or commit to ingredients, materials, personalised elements, decorative components and other items specifically required for your cake. The remaining balance is due in full no later than four weeks before the wedding date. The exact final payment date will be stated on the relevant invoice or order confirmation.

3.2 Celebration Cakes

A payment of 50% of the final order value is required to secure the booking. The 50% deposit is non-refundable and is an advance payment towards the bespoke cake commission. The remaining balance is due in full no later than two weeks before collection or delivery. The exact final payment date will be stated on the relevant invoice or order confirmation. Celebration cake orders require a minimum of three weeks’ notice before the event date.

3.3 Payment Deadlines

Dates and orders cannot be secured without receipt of the required booking fee or deposit. Where a required payment is not received by the stated deadline, we reserve the right to release the date and/or cancel the order. Failure to make a payment by the agreed deadline may result in cancellation of the order by us, with payments already made being retained in accordance with these Terms & Conditions and subject to applicable law. Where the final balance has not been paid by the stated due date, we may treat the order as cancelled and may decline to proceed with production or delivery. Any costs or losses arising from the Client’s failure to comply with the agreed payment schedule will be considered in accordance with the cancellation provisions below.

4. CANCELLATION BY THE CLIENT

Because our cakes are made to order and are bespoke to the individual Client, cancellation may result in costs, production work and loss associated specifically with the Client’s order. Cancellation must be made in writing. The cancellation date will be the date on which written notification of cancellation is received by us.

4.1 Wedding Cakes — Cancellation before the final balance is due

If the Client cancels the wedding cake booking after the £100 booking fee has been paid but before the 40% deposit has been paid, the £100 booking fee will not be refunded. If the Client cancels after the 40% deposit has been paid but more than four weeks before the wedding date, the £100 booking fee and 40% deposit already paid will not be refunded. Any remaining balance that has not yet been paid will not become payable solely as a result of the cancellation. The booking fee and deposit reflect the reservation of the date and the bespoke preparation and production commitment associated with the commission, including work, materials, ingredients, personalised elements and other items that may have been purchased or prepared specifically for the Client’s cake.

4.2 Wedding Cakes — Final balance already paid

The final balance is normally due no later than four weeks before the wedding date. Where the Client has chosen to pay the final balance earlier than its due date and subsequently cancels the booking more than four weeks before the wedding date, the £100 booking fee and 40% deposit will remain non-refundable. Any remaining balance already paid above the booking fee and deposit will be refunded, subject to any applicable deductions permitted by law.

4.3 Wedding Cakes — Cancellation within four weeks of the wedding date

If the Client cancels the wedding cake booking within four weeks of the wedding date, this constitutes a late cancellation. Where the final balance has already been paid, payments already made towards the order will normally be retained as a cancellation charge reflecting the substantial loss associated with cancelling a bespoke cake at short notice, including preparation and production work, materials and personalised elements already committed to the order, time reserved for the commission and the loss of the reasonable opportunity to replace the booking. Where the final balance has not yet been paid, we reserve the right to seek payment of the amount reasonably due under the cancellation provisions, subject to applicable law. The total amount retained or payable will not exceed the losses reasonably arising from the cancellation.

5. CANCELLATION OF CELEBRATION CAKES

‍ 5.1 Cancellation before the final balance is due

If the Client cancels a celebration cake booking after the 50% deposit has been paid but more than two weeks before collection or delivery, the 50% deposit will not be refunded. The deposit is a non-refundable payment towards the bespoke cake commission and reflects the preparation and production commitment associated with the order, including ingredients, materials, personalised elements, decorative components and other items that may have been purchased or prepared specifically for the Client’s cake, as well as time spent on preparation and production. Any remaining balance that has not yet been paid will not become payable solely as a result of the cancellation.

5.2 Celebration Cake — Final balance already paid

Where the Client has paid the full balance before the normal payment deadline and subsequently cancels the order more than two weeks before collection or delivery, the 50% deposit will remain non-refundable. The non-refundable deposit reflects the preparation and production commitment associated with the bespoke cake commission, including ingredients, materials, personalised elements, decorative components and other items that may have been purchased or prepared specifically for the Client’s cake, as well as time spent on preparation and production. Any remaining balance already paid above the deposit will be refunded, subject to any applicable deductions permitted by law.

5.3 Celebration Cake — Cancellation within two weeks of collection or delivery

If the Client cancels a celebration cake booking within two weeks of collection or delivery, this constitutes a late cancellation. Where the full balance has already been paid, payments already made will normally be retained as a cancellation charge reflecting the preparation, production, materials, personalised elements, time reserved for the commission and the loss of the reasonable opportunity to replace the order at short notice. Where the final balance has not yet been paid, we reserve the right to seek payment of the amount reasonably due under the cancellation provisions, subject to applicable law. The total amount retained or payable will not exceed the losses reasonably arising from the cancellation.

6. CANCELLATION FOLLOWING NON-PAYMENT

The payment schedule stated in your quotation, invoice and relevant booking process forms part of your order. If the Client fails to make the required 40% wedding cake deposit by the stated deadline, we may release the date and cancel the booking. Any £100 booking fee already paid will remain non-refundable, in accordance with the cancellation principles set out in Section 4.1. If the Client fails to make the required 50% celebration cake deposit by the stated deadline, we may release the date and cancel the booking. Any amounts already paid towards the order will be dealt with in accordance with the applicable cancellation provisions for celebration cakes set out in Section 5, taking into account the stage of the order and the amounts actually paid. If the Client fails to pay the remaining wedding cake balance by the deadline of four weeks before the wedding date, we may cancel the order and decline to proceed with production or delivery. The £100 booking fee and 40% deposit already paid will remain non-refundable. Any further amounts already paid will be dealt with in accordance with the applicable cancellation provisions set out in Section 4. If the Client fails to pay the remaining celebration cake balance by the deadline of two weeks before collection or delivery, we may cancel the order and decline to proceed with production or delivery. The 50% deposit already paid will remain non-refundable. Any further amounts already paid will be dealt with in accordance with the applicable cancellation provisions set out in Section 5. Where we cancel an order because the Client has failed to comply with the agreed payment schedule, cancellation does not entitle the Client to a refund of any booking fee or deposit that is stated to be non-refundable under these Terms & Conditions. Where additional amounts have already been paid above the applicable booking fee or deposit, any entitlement to a refund will be determined in accordance with the relevant cancellation provisions in Section 4 for wedding cakes or Section 5 for celebration cakes, taking into account the timing of the cancellation and the circumstances of the order.

7. CANCELLATION BY US

We will make every reasonable effort to fulfil your order as agreed.

In the unlikely event that we need to cancel because of exceptional circumstances beyond our reasonable control, such as serious illness, fire or another event that prevents us from safely fulfilling the order, we will notify the Client as soon as reasonably possible.

Where we are unable to provide the agreed cake and no suitable alternative can be arranged, monies paid for the affected order will be refunded.

No additional compensation will be payable except where required by law.

8. POSTPONEMENT & CHANGE OF DATE

Requests to postpone an order or change the event date must be made in writing. A new date can only be accepted subject to our availability and therefore cannot be guaranteed. For wedding cakes, requests to postpone or change the wedding date must be received no later than three weeks before the original wedding date. For celebration cakes, requests to postpone or change the date must be received no later than one week before the original collection or delivery date. Requests received after these deadlines cannot be accommodated as a postponement or transfer of the existing order. As our cakes are made to order and production may already have commenced, the cake or individual components may already have been baked, prepared or completed and may not remain suitable for consumption on a later date due to their limited shelf life. Where the new date is available, monies already paid may be transferred to the new date at our discretion. A postponement may result in additional charges where previously purchased perishable, personalised or dated items need to be replaced, or where ingredient, material, design or delivery costs have changed. For wedding cakes, a postponed booking will be subject to a new final payment deadline based on the new wedding date. For celebration cakes, the new date must allow sufficient time for preparation and must comply with our minimum notice requirements. Where a request to change the date is received after the applicable deadline, the original booking will be treated as a cancellation and the relevant cancellation provisions set out in Sections 4 and 5 above will apply. If we are unable to accommodate the proposed new date, the cancellation provisions above will apply.  

9. DESIGN, INTELLECTUAL PROPERTY, CHANGES & ALTERATIONS

9.1 Design Process & Inspiration

Cake designs may be discussed by email, telephone, video call or consultation, depending on the type of order. Clients are welcome to provide inspiration images, colour references, photographs, mood boards or other visual material to help communicate their preferred style and overall vision. All cakes created by us are individually designed. We do not create exact replicas of cakes produced by other cake designers, nor do we guarantee an exact reproduction of any of our own previous designs. Reference images are used as inspiration and as a guide to the Client’s preferred style, colours, textures and decorative elements. We will make every reasonable effort to understand and reflect the Client’s wishes and overall vision while incorporating our own individual design decisions and creative interpretation into the finished cake. Any sketches or digital designs provided are intended as a visual guide to the proposed design. As cakes are individually handmade, the finished cake will not necessarily be an exact reproduction of the sketch. Where design sketches and amendments are included as part of the agreed booking process, they will be provided in accordance with that process. Additional sketches, substantial redesigns or design work outside the agreed process may be subject to an additional charge.

9.2 Ownership of Designs

All original designs, sketches, drawings, concepts and creative materials produced by us remain our intellectual property unless otherwise agreed in writing.

The Client is purchasing the finished cake and not the underlying design rights.

The Client may not reproduce, commercially exploit or commission another supplier to reproduce our original design without our prior written permission.

We reserve the right to use our designs and photographs of completed work for portfolio and promotional purposes, subject to the provisions relating to photography below.

9.3 Artistic Licence

All cake designs are subject to artistic licence, meaning that we retain a reasonable degree of creative discretion when interpreting and creating the agreed design. By placing an order, the Client acknowledges that each cake is individually handmade and that minor differences between an inspiration image, design sketch and the finished cake may occur. Slight variations in proportions, placement, texture, decoration and other handmade details are at our discretion and are not grounds for a refund where the overall agreed style, character and quality of the design have been maintained.

9.4 Changes Required by Us

We reserve the right to make reasonable changes to the agreed design where circumstances beyond our control would otherwise compromise the quality, stability, safety or appearance of the finished cake. Such circumstances may include, for example, unusually hot or humid weather, the behaviour or availability of particular materials, structural considerations, flower availability or other circumstances affecting the safe or successful execution of the design. Where a significant alteration is necessary, we will notify the Client wherever reasonably possible and will endeavour to keep any changes to a minimum while preserving the overall style and character of the approved design.

9.5 Client Amendments

It is the Client’s responsibility to read and check the quotation, design details and all other order information carefully. Any requested amendments must be made in writing. Once the final design and quotation have been approved, this marks the start of production planning and further changes are discouraged. Should the Client wish to make changes after approval, these will be treated as an additional service and charged accordingly. We will endeavour to accommodate requested changes where reasonably possible, but acceptance of any amendment is subject to the stage of preparation and production at the time of the request. No amendments can be guaranteed within 14 days of the event, collection or delivery date. Where production has already commenced, personalised or decorative elements have already been ordered or prepared, or the requested alteration is no longer reasonably practicable, we reserve the right to decline the requested change. If an alteration affects the cost of the order, the quotation or remaining balance will be adjusted accordingly. Where preparation work has already been undertaken for the original design, or ingredients, materials, moulds, toppers, flowers, personalised elements or other items have already been purchased or prepared, any additional costs arising from the requested change will be charged to the Client. Personalised, commissioned or dated elements cannot normally be changed once they have been ordered or produced.  

9.6 Colour Matching

We will make every reasonable effort to match colour requests and any colour references supplied by the Client. However, an exact colour or Pantone match cannot be guaranteed. Colours may appear differently on different screens and devices and may also reproduce differently when created using fondant, ganache, edible colours, wafer paper, sugar flowers, ribbons, fresh flowers and other edible or decorative materials. Natural and handmade materials may also vary slightly between batches. Reasonable variations in colour are therefore not grounds for a refund. All cakes are handmade and therefore minor variations in colour, texture, decoration, proportions and finish may occur. Such variations form part of the handmade nature of the product and do not constitute a failure to provide the agreed cake where the overall design has been maintained.

9.7 Reduction in the Value of the Commission

Once the final quotation has been accepted and the applicable deposit has been received, the Client may not reduce the total value of the commission by more than 20% of the originally agreed total value. Any request to reduce the size, number of tiers, decorative elements or other components of the order will be subject to our agreement and to work or costs already committed to the original commission. Where materials, personalised items or other elements have already been purchased or preparation work has commenced, those costs may remain payable notwithstanding any agreed reduction in the scope of the order.

9.8 Final Design Responsibility

The Client is responsible for checking the final agreed information, including names, dates, wording, colours, flavours, cake size, serving requirements and other personalised details. We cannot accept responsibility for errors resulting from incorrect information supplied or approved by the Client. Once the final design and order specification have been approved, we will create the cake in accordance with the agreed overall design while retaining the artistic discretion necessary to produce a handmade, structurally sound and professionally finished cake.  

10. ALLERGIES & DIETARY REQUIREMENTS

Our kitchen handles ingredients including milk, eggs, gluten-containing cereals, nuts, peanuts, soya and other allergens. Although reasonable care is taken during preparation, we cannot guarantee an environment completely free from traces of allergens. The Client must inform us of all relevant allergies, intolerances and dietary requirements before the order is confirmed. Where a particular dietary requirement can be accommodated, this will be discussed with the Client before the order is confirmed. The Client is responsible for communicating relevant allergen information to guests where appropriate. Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded under applicable food safety or consumer legislation.

11. NON-EDIBLE DECORATIONS & STRUCTURAL ELEMENTS

Cakes may contain non-edible elements required for construction or decoration, including dowels, supports, wires, flower picks, ribbons, toppers and structural elements within sugar flowers or figurines. Relevant non-edible elements will be identified on the delivery note or otherwise communicated to the Client where appropriate. All non-edible elements must be removed before the cake is served or eaten. The Client is responsible for ensuring that non-edible elements are removed before serving. We cannot accept responsibility for misuse of or failure to remove non-edible elements after collection or completion of delivery and set-up.

12. FRESH FLOWERS

Where fresh flowers are included in a cake design, we recommend that they are supplied by a professional florist experienced in providing flowers for use around food. The Client is responsible for ordering the required flowers and ensuring that they are available in suitable condition at the agreed delivery and set-up time. The Client is responsible for ensuring that flowers supplied for use on the cake are suitable for decoration and are non-toxic and non-poisonous. We will take reasonable care when placing fresh flowers on a cake and will use appropriate food-safe methods where reasonably practicable. We cannot accept responsibility for contamination resulting from unsuitable or inappropriate fresh flowers supplied by the Client, florist or another third party.

13. WEDDING CAKE DELIVERY & SET-UP

Wedding cakes are personally delivered and professionally set up by us at the agreed venue. We will liaise, where appropriate, directly with the venue, venue coordinator, event manager or caterer to arrange delivery and set-up. We will provide a slicing guide and delivery note detailing the cake flavours and tiers, serving information and any relevant non-edible decorations or structural elements, which the venue or catering team can reference throughout the event. Delivery and set-up are charged separately from the cake itself. The applicable charge will be calculated according to the venue location, travel requirements and the time and arrangements required for delivery and installation, and will be included in the Client’s quotation. If the venue or delivery address changes after the quotation has been accepted, the delivery and set-up charge may be recalculated accordingly. Delivery to venues outside our usual delivery area may be possible by prior agreement and may be subject to additional charges.

14. DELIVERY, HANDOVER & RESPONSIBILITY

Collection and delivery arrangements will be confirmed in advance. For cakes delivered and set up by us, responsibility for the cake passes to the Client, venue or person responsible for the event once the cake has been delivered and set up in satisfactory condition at the agreed location. We may require the person responsible at the venue to sign a delivery note confirming that the cake has been received and set up in satisfactory condition. A photograph of the completed cake may be taken at the point of handover as a record of its condition upon delivery and set-up. We cannot accept responsibility for loss, damage, deterioration, movement or alteration to the cake occurring after responsibility has passed to the Client, venue or person responsible for the event.

15. VENUE REQUIREMENTS, STORAGE & DISPLAY CONDITIONS

Wedding and celebration cakes are delicate products and require appropriate care when handling, storing and displaying. The Client is responsible for ensuring that the venue provides a suitable table or other stable, level surface capable of safely supporting the cake, together with an appropriate location and environment for display. The venue must provide reasonable and safe access for delivery and set-up. If the agreed location, table or display area is unsuitable or unsafe, we reserve the right to set up the cake in a more appropriate location where reasonably possible. The Client is responsible for ensuring that appropriate storage and display conditions are maintained after delivery and set-up and that any storage or handling instructions provided by us are followed. Cakes should be kept in a suitably cool environment, ideally at 18°C or below, and protected from direct sunlight, heat sources and excessive humidity. Cakes displayed outdoors, in marquees, tipis or other environments where temperature and conditions cannot be adequately controlled may soften, melt, deform or otherwise deteriorate. Although we will take reasonable care to ensure that the cake is suitable for the agreed set-up conditions at the time of delivery, we cannot accept responsibility for deterioration or damage caused by unsuitable temperature, weather, storage, handling or display conditions after responsibility for the cake has passed to the Client or venue.

16. DELIVERY TIMINGS & DELAYS

We will endeavour to deliver within the agreed delivery window. However, delivery timings cannot be guaranteed where delays arise from circumstances beyond our reasonable control. Such circumstances may include traffic, road closures, accidents, severe weather or other unforeseen events affecting the journey or access to the venue. We will make reasonable efforts to notify the Client or venue of any significant delay where possible and to complete delivery and set-up as soon as reasonably practicable. We will not be responsible for delays caused by circumstances beyond our reasonable control.

17. CELEBRATION CAKE COLLECTION

Where collection is available for a celebration cake, collection arrangements will be agreed with the Client in advance. Collection cakes will be supplied in suitable cake transport packaging. Where specialist or additional transport packaging is required, this will be charged separately and the applicable charge will be communicated to the Client as part of the order. The Client is responsible for ensuring that the vehicle used for collection is clean, tidy and suitable for safely transporting the cake. The cake must be transported on a flat, stable surface, such as an empty boot or footwell, and should ideally be placed on a suitable non-slip mat. Cakes should not be transported on a passenger seat. The Client, or any person collecting the cake on the Client’s behalf, is responsible for taking appropriate care when loading, transporting and unloading the cake and for driving carefully and appropriately for the transportation of a delicate product. The Client is responsible for ensuring that any person collecting the cake on their behalf is made aware of these transportation and storage requirements. Responsibility for the cake passes to the Client or their nominated collector once the cake has been collected and has left our premises. We cannot accept responsibility for loss, damage, movement, deterioration or alteration to the cake caused by transportation, handling, storage or environmental conditions after collection.

18. CELEBRATION CAKE DELIVERY

Tiered celebration cakes and any other celebration cakes that require specialist transportation will be delivered by us using appropriate cake transportation equipment. Delivery is charged separately from the cake itself. The applicable delivery charge will be calculated according to the agreed delivery arrangements and will be communicated to the Client in the quotation or order confirmation. Delivery and, where applicable, set-up arrangements will be confirmed in advance. The Client is responsible for ensuring that the venue or delivery location complies with the requirements relating to suitable display surfaces, access, storage and environmental conditions set out in Section 15 above. Handover of the cake and transfer of responsibility following delivery will be governed by Section 14 above. The provisions relating to delivery timings and circumstances beyond our reasonable control set out in Section 16 above also apply to celebration cake deliveries.

19. COMPLETED ORDERS & CONSUMPTION

  Our cakes are made using fresh ingredients and should be stored and consumed in accordance with the storage and consumption instructions provided with the order. The Client is responsible for following all storage and handling instructions provided with the cake. We cannot accept responsibility for deterioration caused by inappropriate storage, handling, transportation, temperature or environmental conditions after collection or delivery. The recommended consumption period provided with the order relates to the shelf life of the product and is separate from the time limit for raising a quality complaint set out below.

20. COMPLAINTS

20.1 Notification of Complaints

Complaints are rare and are taken very seriously. If the Client wishes to make a complaint or raise a concern after receiving the cake, they must do so in writing within 48 hours of collection or delivery. Evidence of any faults or discrepancies, including photographs where relevant, must be provided.‍ ‍

20.2 Design & Appearance

Any complaint relating to the design or appearance of the cake must be raised at the point of collection or delivery wherever reasonably possible, and we must be given the opportunity to inspect and, where possible, correct the issue. For wedding cakes, the Client will receive a detailed design sketch prior to the wedding. It is the Client’s responsibility to check that the approved design meets their requirements and to raise any discrepancies before the event.

20.3 Quality Complaints

If a complaint relates to the quality, flavour or texture of the cake, it must be raised within 48 hours of collection or delivery. At least 75% of the affected cake must be returned to us within two days of collection or delivery to allow us to fairly assess the nature of the complaint and determine the appropriate course of action. Quality-related complaints raised after 48 hours cannot be assessed on the same basis, as our cakes are made using fresh ingredients and their quality, flavour and texture naturally deteriorate over time. The 48-hour period relates to quality complaints only and does not represent the shelf life or recommended consumption period of the product. Where the cake has been consumed or has not been returned and made available for assessment, we will be unable to verify the quality complaint or consider a refund on that basis.‍ ‍

20.4 Online Reviews & Publications

The Client should not publish negative information about us, our business or the order on social media, review platforms, online forums or websites without first providing us with written notice of the complaint and a reasonable opportunity to investigate and resolve the matter amicably.‍ ‍

20.5 Remedies

Where a complaint is substantiated, the appropriate remedy will be determined according to the nature and circumstances of the complaint and the evidence provided.

21. OTHER CAKES OR DESSERTS AT THE WEDDING

Where we are supplying the main wedding cake, the Client must inform us if other cakes, cupcakes, cake pops or similar cakes supplied by another business will also be served at the wedding. Any such arrangement must be agreed with us in advance. Where additional cakes or desserts materially affect the agreed cake arrangement or serving requirements, we reserve the right to discuss appropriate arrangements with the Client before the event.

22. PHOTOGRAPHY & PROMOTION

We reserve the right to photograph completed cakes and use images of our work for advertising and promotional purposes, including our website, social media, brochures, portfolio, galleries and competitions. Where a cake is photographed at a private event, we will endeavour to focus photography on the cake and not intentionally identify guests unless separately agreed. If you have a specific reason why photographs of your cake should not be used for promotional purposes, please let us know in writing before the event.

23. FORCE MAJEURE

We will not be liable for failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control. Such circumstances may include severe weather, accidents, road closures, fire, serious illness, utility failure, venue closure or other exceptional events which could not reasonably have been prevented. Where possible, we will work with the Client to agree a reasonable alternative arrangement.

24. TERMINATION

We reserve the right to terminate an order where the Client fails to make payment in accordance with the agreed payment schedule or commits a material breach of these Terms & Conditions and fails to remedy that breach within a reasonable period after being notified in writing. Where an order is terminated because of the Client’s failure to comply with the agreed payment schedule, payments already made may be retained in accordance with the applicable cancellation provisions. Any outstanding sums that are properly due under the applicable cancellation provisions remain payable, subject to applicable law.

25. STATUTORY CANCELLATION RIGHTS

Our cakes are made to order and may be made specifically to the Client’s specifications or personalised for the individual order. They are also food products, some of which may be liable to deteriorate or expire rapidly. For these reasons, statutory cancellation rights that apply to certain distance contracts may not apply to bespoke or personalised cake orders or to products falling within the relevant statutory exceptions. Nothing in these Terms & Conditions is intended to exclude or restrict any statutory right that cannot lawfully be excluded or restricted.

26. ACCEPTANCE OF TERMS

Payment of the required booking fee, deposit or other payment and/or confirmation of the order constitutes acceptance of these Terms & Conditions. These Terms & Conditions form part of the agreement between MAZUR Cake Studio and the Client.